Store Policy in Aeros Store:
1. Delivery time:
- Delivery time ranges from one to five weeks depending on the geographical area and nature of delivery. The time may vary depending on the destination and shipping methods used.
- Some orders may experience delays due to weather conditions or shipping companies' logistics, so we ask you to check the expected duration with the shipping companies periodically.
2. Cancellation Policy:
- Orders can only be cancelled if the scheduled delivery time exceeds five weeks.
3. Responsibility for receiving:
- Aeros Store is not responsible for any loss or damage to the shipment as a result of you not receiving it upon its arrival to your city.
- When the shipment arrives in your city, you must collect it from the local post office or from the relevant shipping companies within 30 days from the date of its arrival.
- If the order is not received within the specified period, the shipment may be damaged and the amount will not be refunded or the order will be cancelled .
- If you do not receive the shipment or do not respond to the shipping companies' messages, the amounts paid will not be refunded.
4. Data verification:
The following information must be verified when submitting the application:
- phone number.
- Full address (district, city).
- Required sizes.
- Verify details to avoid delays or loss of shipment during delivery.
5. Approved shipping companies:
Inside Saudi Arabia:
It is used for shipping clothes, accessories and others. When the message reaches your phone, the shipment must be collected from the nearest branch.
- Important note: Sabil Online does not provide home delivery service.
- How to track:
You can track your order with Sabil Online through the official application using the phone number that was registered when ordering through our website.
If a shipping company representative contacts you, please send your location immediately so that the order can be delivered to your address accurately.
Inside and outside the Kingdom of Saudi Arabia:
You can track your shoe order through the following link:
Shoe Tracking - Inside and Outside the Kingdom
Outside the Kingdom (International Shipping):
- Major shipping companies are relied upon via your country's local post office to ship clothing, accessories, etc.
- When the shipment arrives in your city, you can contact your country's local post office to receive it from the nearest branch.
- It is recommended to follow up on updates regarding your shipment through the available channels from your local post office or shipping companies.
6. Contact Customer Service:
- For any inquiries or complaints regarding your order or the delivery process, you can contact our customer service team through the following channels:
WhatsApp:
+966556202860
Instagram:
eros_arb
e-mail:
[email protected]
Customer service is available to answer your inquiries at any time and assist you in resolving any issues you may encounter.
7. Important Notes:
- Verify details: Make sure your phone number, address, and order information are correct when submitting. Errors may result in delays or lost shipments.
- Quick Communication: If you encounter any problems or delays in receiving your order, please contact us through the official channels as soon as possible .
- Lost Shipments: If you are not contacted by the shipping companies after the shipment arrives in your city within the specified period, contact the customer service team via Instagram or email.
Customer Service Team at Aeros Store:
The customer service team at Airos Store is always working to ensure a unique and smooth shopping experience for every customer. We are here to support you every step of the way from shopping to delivery. Whether you are looking for a query about your order, need help tracking your shipment, or are facing any issues with delivery, our dedicated team is ready to help you.
We care about our customers and are always keen to provide the best possible service to meet your needs and ensure your comfort. Our goal is to provide a hassle-free shopping experience, with quick response and resolution of any inquiry or problem you may encounter.
Shop with Eros Store with confidence, we are here for you! ️
